In force as of 1st of January 2016
The present Return Policy represents an inseparable part of the Agreement between Satabank p.l.c., Malta, with address Aragon Business Centre, Level 3 Dragonara Road, St Julians STJ 3140, Malta, licensed as a Credit Institution by the Regulatory authorities in Malta, www.mypos.eu, firstname.lastname@example.org (hereinafter referred to as “Satabank” ), and Client, using myPOS Service.
Important: This product is not designated to consumers, meaning any natural person who is acting for purposes, which are outside his trade, business, craft or profession. This product represents financial services and is designated only for acceptance of payments for services or goods offered by natural or legal persons with a legal business activity, acting as professionals, sole traders, traders, merchants, self-employed or otherwise selling goods or services.
1.1. Client may return the full package of myPOS, including mobile POS terminal and myPOS Business Card, within a timeframe of 1 (one) year as of the date of receipt of myPOS by Client and upon completion of the following conditions precedents:
(i) The mobile POS terminal has a manufacturing defect or defect for which Satabank is liable. Manufacturing defect will be any disparity of the product in relation to its functional purposes which has happened within the production process.
(ii) Client has contacted Satabank at email@example.com prior to return of myPOS package, explained the assumed defect and granted Satabank a reasonable period of time to rectify the defect and help the client to prevent return of mobile POS terminal or myPOS Business Card and;
(iii) Client has no outstanding obligations towards Satabank and;
(iv) Client uses secured Post Services to return myPOS package either to Satabank or to the distributor or other subcontractor from which it was acquired in case the latter provides First Level Support. Client bears all risks of sending and delivery of myPOS package to the address of Satabank or the address of distributor or other subcontractor (in the above mentioned case). Satabank shall not replace the malfunctioning mobile POS terminal if it was not received by any of them and;
(v) Client uses the detailed Instructions provided by Satabank, such as RMA Process End User available on the website for the Service or other instructions, which may be given to Client by Satabank via email, phone or other way.
1.2. A mandatory step for the Client before returning the mobile POS terminal via secured Post Service is to follow the detailed instructions described in the RMA Process End User available on the website for the Service and to contact Satabank via email accordingly. The email sent by Client will be followed as soon as possible with an email/call by a team of Satabank which will try to fix the malfunction using a remote access to the device. In this case the Client is obliged to cooperate to the support team by following the given instructions. Complying with the described procedure by Client is an obligatory step for the further application of the Return policy.
1.3. In case the device returned has a manufacturing defect or defect for which Satabank is liable or device is returned by Client after request made by Satabank, it will be delivered within 90 days, or more if imposed by the manufacturer, a substitute mobile POS terminal and myPOS Business Card, if necessary, on account of Satabank to the registered address of Client.
1.4. In case the mobile POS terminal is returned to Satabank and no manufacturing defect is identified by Satabank after testing, the original mobile POS terminal will be returned to Client and Satabank may charge Client with a handling fee of 10 EUR.
1.5. Satabank shall not replace mobile POS terminal and not refund any amounts to Client in case the mobile POS terminal has been damaged by Client or employees, staff, agents, customers or sub-contractors of Client. Satabank shall not be liable for any damages or defects to mobile POS terminal caused by improper use or by accident, malicious damage, hazard, excess humidity, liquid ingress, electrical stress, or other environmental conditions not commonly found in a normal safe working environment.
1.6. The guarantee of Satabank does not cover any cables, accessories, plugs, or power supply units or other items different from the mobile POS terminal and myPOS Business Card in myPOS package.
1.7. Satabank shall not be liable if the defect arises because Client has failed to follow Satabank’s written instructions as to storage, installation, commissioning, use or maintenance of mobile POS terminal or if Client alters or attempts to repair the relevant mobile POS terminal without the written consent of Satabank.
1.8. A repaired or replaced mobile POS terminal will be warrantied for the unexpired portion of the original myPOS’s warranty.
2.1. Client is not allowed to dispose of the mobile POS terminal, including its battery or other components together with the general household waste. Upon termination of Agreement Client may send an e-mail to firstname.lastname@example.org with request to deregister the mobile POS from the account of Client and the Client may decide to give the mobile POS terminal to a third person who has legal business activity. In such case, the third parson will have to register for the Service via www.mypos.eu or with the help of a distributor.
2.2. Client must fill out all mandatory fields and print out the Return Form from the webpage of Satabank and include the return form in the shipment or provide it to the authorised distributor. The following information has to be included: customer name/ company name/device serial number/ indicate if client wishes to replace or return client’s device/provide the reason for the return and a description of any problems with the mobile POS terminal.
2.3. Satabank may refuse to return a replacement device to an address different from the registered address of Client for the Service.
2.4. Client must send the mobile POS terminal and myPOS Package to either of the following addresses:
Bulgaria: Business Park Varna, bldg. B1, fl. 3, 9023 Varna Intercard Finance AD or other address specified by Satabank in the correspondence with the Client or its authorised distributors that provide First Level Support, as listed in the Return Form on the website.
For all questions related to the Return policy, Client can contact Satabank at: email@example.com.