Where I can see all my POS devises?
You can find a full list with all assigned myPOS™ devices to your e-money account in the "Devices" menu.
For each terminal in the "Devices" menu, you can:
- Enable / Disable the device at any time;
- Change the Terminal name and/or Billing descriptor;
- Forbid void and/or refund operations via the terminal;
- Or reset the myPOS™ device.
Where can I see an overview of my transactions?
You can see all processed transactions in the "Devices" menu of your myPOS™ e-money account. There you will find a full list of the transactions including the declined ones. Alternatively, you can see the transaction history within the Mobile app.
For all successfully approved transactions you can also view transaction receipt or send an e-receipt via SMS or email.
Why I see successfully processed transaction with a status "Not cleared" at my "Accounts" or in my "Devices" menu?
If your transaction was approved and the device has displayed a successful message, this status is shown because the confirmation message from the terminal was not received from the system yet. This may be due to interruption of the process or of the connection. Next time when you perform a transaction your myPOS™ device will complete the previous transaction first and after that will process the new one.
When I will receive my money?
You will receive a payment in your myPOS™ account after each POS transaction was approved and completed. The total balance of your account will be increased with the amount of the transaction instantly. You will see a new transaction row in the myPOS™ "Accounts" menu or in "Devices" menu:
Can I have more than one myPOS™ device associated to my e-money account?
Yes, you can. You can have as many myPOS™ devices at each point of sale as you needed*.
Some restrictions may occur depending on your business.
Can I use the myPOS™ device with a different myPOS™ e-money account?
Your myPOS™ device is associated to your e-money account. If you do not want to use your myPOS™ device anymore at the same point of sale, you can reset your device settings and associate it again to a different point of sale (Outlet) or different myPOS™ e-money account.
Please, have in mind that this will restore your device settings to the defaults and you will no longer be able to accept payments. In order to start using it again you will need to activate the device.
If you activate it again, it will be registered as different POS device within the system with different TID.